Welcome to the Web2contact online help and documentation site !

W2c logo

Help getting started with web2contact

Is this your first connection to web2contact? Let yourself be guided.
This help with the first steps allows you to master our tool more quickly.

Guide to getting started on web2contact

What do you want to do ?


Manage my domain

Manage my account: setting up your account, monitoring and renewing licenses...
Manage my users: create, modify and assign access rights to users, create a team, ...
Manage my setting account : check that everything is working properly


Manage my telephone prospecting

Manage my campaigns: create, modify, recycle a campaign, manage calls, follow-up and statistics, ...
Manage my prospecting files: importing a file, modifying, adding or recycling files, ...
Manage my call script: create or modify a script, assign it to a campaign, ...


Manage my incoming call

Manage my phone status: pick up, manage, transfer a call
Manage my distribution queues: create and configure a distribution queue, add a sound, ...
Manage my call scenarios: create and modify a scenario, define opening hours, ...


Manage my shared mailbox

Manage my emails
Manage my tickets


Manage telephony

Manage the webphone : how to use webphone
Manage records : how to record calls and use them
Manage phone settings : managing numbers, configuring an IP telephone ...


Free demonstration: the quick and easy option

You can contact our sales department to schedule an appointment for a quick and easy demonstration of our web2contact software.