Welcome to the Web2contact online help and documentation site !

You have just created an account and you are missing some notions? No worries, this space was created for you!
Here you will find all the useful information and tips for using our Web2contact software on a daily basis.

Web2contact is a software for prospecting and managing customer contacts. It centralizes and processes all the flows that a VSE / SME must manage daily (telephone, emails, faxes, etc.). Placed at the heart of your activity, the Web2contact software allows you to easily interact with your prospects, customers but also with all connected collaborators.
Everything has been done to offer you a simple work interface where information is accessible in a few clicks.

Explication

Free demonstration: the quick and easy option

You can contact our sales department to schedule an appointment for a quick and easy demonstration of our web2contact software.


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What do you want to do ?

Help getting started with web2contact

Is this your first connection to web2contact? Let yourself be guided.
This help with the first steps allows you to master our tool more quickly.

Guide to getting started on web2contact

Explication

Manage my domain

Manage my account: license monitoring and renewal, buy a virtual number, add a number presentation mandate, ...
Manage my users: create, modify and assign access rights to users, create a team, ...
Configure my domain: configure a phone, test the microphone and sound, change the webphone ringtone, ...

Explication

Manage my telephone prospecting

Manage my campaigns: create, modify, recycle a campaign, manage calls, follow-up and statistics, ...
Manage my prospecting files: importing a file, modifying, adding or recycling files, ...
Manage my call script: create or modify a script, assign it to a campaign, ...

Explication

Manage my incoming calls

Manage my phone status: pick up, manage, transfer a call
Manage my distribution queues: create and configure a distribution queue, add a sound, ...
Manage my call scenarios: create and modify a scenario, define opening hours, ...

Explication

Manage my shared mailbox

Manage my emails
Manage my tickets