Documentations Web2contact - HelpMe Fiche mémoire des actions courantes web2contact

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Documentations Web2contact - HelpMe fiche mémoire des actions courantes web2contact

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Welcome to the Web2contact online help and documentation site !

Help getting started with web2contact

Is this your first connection to web2contact? Let yourself be guided.
This help with the first steps allows you to master our tool more quickly.

Getting started guide for managers & supervisors

Getting started guide for users

What do you want to do ?

Manage my domain

Manage my account: license tracking, administration and billing
Manage my users: create, modify and configure users
Manage my monitoring tools : domain settings

Manage my telephone prospecting

Manage my campaigns: create ans set up a campaign
Manage my prospecting files: import, modify or configure a file
Manage my call script: create or modify a script, assign it to a campaign

Manage my incoming call

Manage my phone status: pick up, manage, transfer a call
Manage my distribution queues: create and configure a distribution queue, add a sound
Manage my call scenarios: create and modify a scenario, define opening hours

Manage my shared mailbox / ticketing

Manage my emails : create and configure a mailbox, manage templates
Manage my tickets : ticket actions

Manage telephony

Manage the webphone : how to use webphone
Manage records : how to record calls and use them
Manage phone settings : managing numbers, configuring an IP telephone ...

Self-diagnosis & Troubleshooting

Self-diagnosis & Settings
Set up an IP phone
Integrations

Free demonstration: the quick and easy option

You can contact our sales department to schedule an appointment for a quick and easy demonstration of our web2contact software.