Documentations Web2contact - HelpMe
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Incoming calls

  • How to pick up an incoming call

  • How to transfer a call

  • How to manage your phone status

  • How to retrieve incoming calls statistics

  • How to identify reiterations of calls

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Manage my domain
  • Users management 5
    • Create a user
    • Configure a user
    • User / group
    • Changing my password
    • Modify user rights
  • Account 3
    • Add a DID number
    • How to renew a user licence
    • Renew a licence by credit card
  • Settings management 8
    • Webphone
    • Network configuration
    • Telework
    • Telework without a webphone
    • Configure a SNOM D725
    • Configure a THOMSON ST2030
    • Configure a softphone ZOIPER
    • Configure softphone 3CX
Manage my telephone prospecting
  • Outgoing calls 10
    • Create a prospecting campaign
    • Starting to prospect
    • Advanced settings
    • Activate automatic calls
    • Activate a DTMF code
    • Customize the n display
    • Integrate a click2call button
    • Create a call script
    • Prospecting statistics
    • outgoing calls statistics
  • Prospecting files 5
    • Import a .txt file
    • Add forms
    • Check for duplicates
    • Selective search
    • Recycle completed forms
  • Call script 13
    • Create a call script
    • Integrate a google calendar
    • Version a script
    • Assign a call script
    • Multiline text
    • Simple text field
    • Create a choice list
    • Create multiple choices
    • Create a single choice
    • Create a date field
    • Script fields options
    • Create a dynamic script
    • Example of script
Manage my incoming calls
  • Incoming calls 5
    • Pick up an incoming call
    • Transfer a call
    • Manage phone status
    • Incoming calls statistics
    • Identify reiterations
  • Scenarios 1
    • How to change schedules
  • Distribution queue 6
    • Create and set up a queue
    • Close or open a queue
    • Import a sound
    • How to record a message
    • Access recordings
    • Delete a recording
Others
  • How to assign a ticket