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Incoming calls
How to pick up an incoming call
How to transfer a call
How to manage your phone status
How to retrieve incoming calls statistics
How to identify reiterations of calls
Préc.
1
Suiv.
Manage my domain
Users management
5
Create a user
Configure a user
User / group
Changing my password
Modify user rights
Account
3
Add a DID number
How to renew a user licence
Renew a licence by credit card
Settings management
8
Webphone
Network configuration
Telework
Telework without a webphone
Configure a SNOM D725
Configure a THOMSON ST2030
Configure a softphone ZOIPER
Configure softphone 3CX
Manage my telephone prospecting
Outgoing calls
10
Create a prospecting campaign
Starting to prospect
Advanced settings
Activate automatic calls
Activate a DTMF code
Customize the n display
Integrate a click2call button
Create a call script
Prospecting statistics
outgoing calls statistics
Prospecting files
5
Import a .txt file
Add forms
Check for duplicates
Selective search
Recycle completed forms
Call script
13
Create a call script
Integrate a google calendar
Version a script
Assign a call script
Multiline text
Simple text field
Create a choice list
Create multiple choices
Create a single choice
Create a date field
Script fields options
Create a dynamic script
Example of script
Manage my incoming calls
Incoming calls
5
Pick up an incoming call
Transfer a call
Manage phone status
Incoming calls statistics
Identify reiterations
Scenarios
1
How to change schedules
Distribution queue
6
Create and set up a queue
Close or open a queue
Import a sound
How to record a message
Access recordings
Delete a recording
Others
How to assign a ticket