Depending on your company's level of security, your account may be managed at the group level or your CIO team may have specific management rules or permissions in place on your accounts for managing email forwarding.
Indeed, although quick to set up to redirect emails to a CRM like ours or to another destination, redirecting emails is becoming more and more restrictive. Good practices in the configuration of corporate messaging services tend to restrict these accesses to control and reference the redirections in place.
You can read this article in English from Microsoft on this subject: https://techcommunity.microsoft.com/t5/exchange-team-blog/all-you-need-to-know-about-automatic-email-forwarding-in /ba-p/2074888
If your Office365 environment does not allow forwarding of emails, do not hesitate to contact us to study together other solutions for collecting emails on an existing box while maintaining a level of security that meets the requirements of your DSI.
For any questions, contact support