How to record calls
By default, calls are not recorded.
Call recording is an available feature that can be activated at any time.
The recording can concern incoming calls and/or outgoing calls.
How to activate call recording ?
Record outbound calls from a prospecting campaign
In the advanced settings of your prospecting campaign, check the "registration" box. This section allows you to activate or not the recording of all the calls of the campaign.
Record incoming calls from a distribution queue
Dans les paramétrages de la file de distribution, cochez la case "enregistrement". Cette rubrique vous permet d'activer ou non l'enregistrement de tous les appels de la file sélectionnée.
Record calls from a specific agent
In the rights management of your user, activate the right "Record this user's calls" in the User management section. All calls made by this user will be recorded.