How to listen to a call recording
Our integrated phoning system has a call recording module.
Call recording can be enabled/disabled at any time by a user who has administration/supervision rights.
Recording outgoing / incoming calls allows:
- monitor the quality of user speech
- to provide factual elements during the debriefs
- enrich the training materials when integrating new advisors
When the calls are recorded, you can listen to them at any time from the interface.
NB/ access to call recordings is reserved for users who have the right "Access the Recordings module". View How to modify user rights page
Access call recordings
Filter search results
You can refine your search by selecting different criteria in the filters if you are looking for one or more calls from a particular activity or agent.
The available filters are:
- caller / called number
- call status