Step 2 : Set up a ticket management campaign
All the campaigns you create are accessible via the "Use campaigns" menu.
To set up your ticket campaign, click on the menu
> “Edit campaign”.
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On the Information tab, you will define:
- The name of the campaign
- Account settings: sender name, reply email (reply to)
- Viewing the attachment (list or preview)
- The assignment of a signature
- Assigning an automatic response
- Assignment of user and supervision teams
- Assigning a qualifying script (optional)
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On the Advanced tab, you will set:
- Email templates
- The response header display
- Planning dates
- The maximum number of attempts
- The duration of blocking (on hold)
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The icon tab allows you to customize the icon for your ticket campaign.
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The import history tab allows you to track changes you may make to your ticket campaign file.