How to retrieve incoming calls statistics

Our software allows to receive phone calls to manage a customer service, a swichboard, or to treat incoming calls received after prospecting calls.

For each of these cases, the measurement of the quality of service is possible thanks to the statistics modules.

The "Incoming calls" module allows to quickly and easily visualize :

The number of calls received
The number of calls answered
The number of abandoned calls
The number of called answered in less than 20 seconds and in more than 20 seconds
The duration of calls
The duration of waits
The duration of abandonments
Calls hourly distribution
Cause of hanged up (caller or agent)
Call processings by agent
Detailed list of calls

For any questions, contact the Support.