How to identify reiterations of calls
The reiteration of calls corresponds to the situation where the client has to repeat a call several time to join their customer service or a business switchboard.
There are several possible reasons to the reiteration of calls :
- The client hanged up the call during the waiting time
- The client call was dissuaded by the phone system (waiting time expired, impossibility to cover the call as a result of a significant or unusual activity)
- The client had to call several times because they did not get any satisfactoy response to their request
The reiteration of calls is an irritating factor that can quickly deteriorate your company image.
Identify numbers that generated a lot of calls.
The incoming calls statistics module allows you to do this through the "Details of calls" section.
Telephony / Incoming calls / Details of calls