When you use our software to manage incoming calls or outgoing calls, you are connected to our telephony systems through your user account.
Technically, the telephony servers will “call” you before putting you in touch with a correspondent (either by incoming or outgoing call).
You can easily choose your “endpoint” *, i.e. the terminal that our systems will be able to use to distribute the calls to you, either:
a USB headset plugged into your computer
an IP phone on your desk
a fixed or mobile telephone line
* the word "endpoint" is a word that our technical support may use with you during a conversation.
The selection of your endpoint is done using the drop-down list located at the top right of the interface.
The “WEB” line allows you to work with a USB headset plugged into your computer.
The “SIP” line allows you to work with a telephone compatible with the SIP protocol.
The “PSTN” line allows you to work with a fixed or mobile telephone line.
*PSTN stands for Public Switched Telephone Network, this is the English translation of RTC or Public Switched Telephone Network.
Ready for telecommuting
When a user account is created, the system assigns a WEB endpoint by default (your internet browser turns into a telephone).
This feature has been widely used by our customers since the start of the COVID-19 pandemic.
Add another endpoint
Depending on your work organization, you can choose to add a SIP or PSTN endpoint.
This addition is possible from a user account with the necessary authorization (“Authorize to manage SIP lines”).
The management of a user's endpoint is done from the "Line management" tab of the user settings.
Clicking on “Add” allows you to create a new endpoint for the user, you can then choose the type of endpoint you want.
Step 1: click on the “SIP account” button
Step 2: click on the “Create” button
Overview of creating a new webphone
Step 1: click on the “Web Phone” button
Step 2: click on the “Create” button
Overview of creating a new PSTN
Step 1: click on the “Phone” button
Step 2: enter the landline or mobile phone number
Step 3: click on the “Create” button
Assignment of endpoints to the user account
You can choose to assign one or more endpoints to a user's account.
Just click on the “Assignment” button of each endpoint.
Enabling the endpoint
While multiple endpoints can be assigned to a user, only one can be enabled at a time.
To activate an endpoint, simply click on the “Activation” button of the endpoint concerned.
