In this scenario, the call first goes through the transfer action.
The transfer will only take place under the conditions that you have decided.
In this case, if the call takes place on a Wednesday between 9:00 a.m. and 5:00 p.m., it will be transferred to the number called "Fermeture-Hebdo".
The call therefore leaves the scenario and stops there.
If the call takes place on a day other than Wednesday or on a Wednesday outside the 9:00 a.m. to 5:00 p.m. time slot, the transfer condition is not met.
The scenario therefore moves on to the next action which is the distribution of the call as defined in the "Cas ouverture" distribution queue.
From this step, we return to the sequence of example 2.
This type of scenario is applicable to define weekly closings.
The transfer conditions can be defined on days and times, but also on a specific period or date (for public holidays for example).
In this example, we have also defined that every Wednesday, incoming calls would be automatically forwarded to another number called "Fermeture-Hebdo".
"Fermeture-Hebdo" can either link to the number of a colleague who is present that day, or link to the recording of a sound that specifies for example that all offices are closed on Wednesdays.