How to change schedules or opening days

Call scenarios management

When schedules and/or opening days have been planed on one of your lines, you have the possibility to change them in the call scenarios.

Go to Telephony > call scenarios.

Telephonie scenario

Changing a closing time

Select the scenario in question and click on "Modify".

In this example, we changed the schedule so that the line would close at 6 p.m instead of 6.30 p.m.

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After changing the schedule, the line will be opened from monday to friday, from 9 a.m to 6 p.m.

The change is immediatly done.

For any questions, contact the Support.