How to find a raised alert

When processing your contact records, you have the option of putting records on hold and setting an alert when they are on hold.
See How to manage alerts
In the latter case, the alerts are indicated by a red dot on your campaign icon.

To have a visual view of the alerts placed, you must go to the “Settings” > “Manage alerts/reminders” menu.

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By default, only past alerts are displayed since they are the most urgent to process.

If you want to see other scheduled alerts, click “Show Filters.” You can then sort the alerts by date, campaign, agent, and statuses.

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The Pencil provides direct access to the contact sheet
The X icon allows you to delete the alert

For any questions, contact support