How to qualify cards or tickets in bulk
You may need to qualify several cards or tickets at once on automatic ticket responses for example. The qualification of cards and tickets is important for statistical reports.
To perform a mass qualification, go to the file/ticket explorer of the target campaign.
Select the elements to qualify using the checkboxes.
At the bottom of the page, select the action to perform, in our case: “Qualify the files”
then click “Apply”
A window offers you to choose the status to apply in a drop-down list:
Once the status has been selected, click on “Validate”
All selected cards or tickets will be automatically adjudicated with the chosen status and will be closed.
For any questions, contact support