How to create an account on web2contact
How to assign a ticket
How to change schedules or opening days
How to change the main email linked to the domain (administrator account)
How to identify and report an incident
How to assign a team to a campaign
How to enable double listening
How to choose where to contact me
How to use a teleprospector account
How to change the ringtone of the webphone
How to configure Windows not to saturate the bandwidth
How to check and configure my sound devices (MacOS)
How to check and configure my sound devices (Windows)
How to check and test my headset microphone
How to record calls
How do I check that my webcam is working
How to Access Call Recordings
How to listen to a call recording
How to download call recordings
How to forward a call recording (to support or to a customer)
Sound quality problem, what should I do
My number appears in SPAM
How to administer campaign fields
How to undo a file import
How to find import history
How to know how many cards have been added to a campaign
How to unlock a card or ticket
How to qualify cards or tickets in bulk
How to add a send SMS button
How to put a call on hold
Understanding incoming call statistics
How to create a scenario to receive calls
How to set up a pre-answered message
How to set up a call forwarding
How to associate a phone number to a call scenario
Examples of call scenarios
How do I request a read receipt and an acknowledgment of receipt
How to create and administer email templates
How do I mark my email as high priority
How do I transfer my emails from Outlook to web2contact
How do I transfer my emails from Gmail to web2contact
How to change the subject of a ticket
How to archive a campaign
How to manage alerts
How to send an email from a questionnaire
How to pass information between agents
How to extract and retrieve campaign data
How to automatically create alerts when importing records into a campaign
How to create and configure a ticket management campaign
How to modify the advanced settings of a ticket management campaign
How to pay for my licenses
Access new features