How to create an account on web2contact?
How to assign a ticket
How to change schedules or opening days
How to change the main email linked to the domain (administrator account)
How to identify and report an incident ?
How to assign a team to a campaign ?
How to listen to a call in real time
How to choose where to contact me
How to use a teleprospector account?
How to change the ringtone of the webphone
How to configure Windows not to saturate the bandwidth ?
How to check and configure my sound devices (MacOS)
How to Check and Configure My Sound Devices (Windows)
How to check and test my headset microphone
How to record calls ?
How do I check that my webcam is working ?
How to Access Call Recordings ?
How to listen to a call recording
How to download call recordings
How to forward a call recording (to support or to a customer)
How to delete a call recording
Sound quality problem, what should I do?
My number appears in SPAM
How to administer campaign fields
How to undo a file import
How to find import history
How to know how many cards have been added to a campaign
How to unlock a card or ticket
How to qualify cards or tickets in bulk
How to add a send SMS button
How to put a call on hold
Understanding incoming call statistics
How to create a scenario to receive calls
How to set up a pre-answered message
How to set up a call forwarding
How to associate a phone number to a call scenario
Examples of call scenarios
How do I request a read receipt and an acknowledgment of receipt
How to create and administer email templates
How do I mark my email as high priority?
How do I transfer my emails from Outlook to web2contact ?
How do I transfer my emails from Gmail to web2contact ?
How to change the subject of a ticket
How to archive a campaign
How to manage alerts
How to send an email from a questionnaire
How to pass information between agents
How to extract and retrieve campaign data