How to authorize the use of a phone number for outgoing calls
How to allow a user to send SMS
How autodialing works
How to temporarily modify my scenario without deleting everything
How to assign a sheet to another user
How to manage the priority of prospecting campaigns
How to automatically switch a user to “Unavailable” when they log out
How to assign a customer file
What do access rights mean
How to find a raised alert
How to create and administer automatic email signatures
How to manage exceptional closures
Track agent activity
How to retrieve outgoing calls statistics
How to activate a DTMF code with the webphone
Why is a contact sheet no longer offered for prospecting
How to configure an IVR
How to send calls to voicemail
How to distribute calls
How to import a .txt file
How to bulk edit file fields
What is an out-of-queue or overflow call
How to archive / unarchive a user
How to verify the Internet and network configuration for calls
How to create an account on web2contact
Media Blending
How to know the status of your agents
Generate an activity report
How to block the sheets in a prospecting file
How to retrieve incoming calls statistics
How to transfer a call
How to extract and retrieve campaign data
Why does my line automatically switch to standby ?
How to assign a ticket
How to define transfer conditions
How to change the main email linked to the domain (administrator account)
How to identify and report an incident
How to assign a team to a campaign
How to listen to an ongoing call
How to choose where to contact me
How to use a teleprospector account
How to change the ringtone of the webphone
How to configure Windows not to saturate the bandwidth
How to check and configure my sound devices (MacOS)
How to check and configure my sound devices (Windows)
How to check and test my headset microphone
How to record calls
How do I check that my webcam is working
How to Access Call Recordings
How to listen to a call recording
How to download call recordings
How to forward a call recording (to support or to a customer)
Sound quality problem, what should I do
My number appears in SPAM
How to administer campaign fields
How to undo a file import
How to find import history
How to know how many sheets have been added to a campaign
How to unlock a card or ticket
How to qualify sheets or tickets in bulk
How to add a send SMS button
How to put a call on hold
Understanding incoming call statistics
How to create a scenario to receive calls
How to set up a pre-answered message
How to set up call forwarding
How to associate a phone number to a call scenario
Example of call scenario
How do I request a read receipt and an acknowledgment of receipt
How to create and administer email templates
How do I mark my email as high priority
How do I transfer my emails from Outlook to web2contact
How do I transfer my emails from Gmail to web2contact
How to change the subject of a ticket
How to archive a campaign
How to manage alerts
How to send an email from a questionnaire
How to pass information between agents
How to automatically create alerts when importing records into a campaign
How to create and configure a ticket management campaign
How to modify the advanced settings of a ticket management campaign
How to pay for my licenses
Access new features
How to manage distribution queue priorities
How to delete a call recording
How to customize the waiting time for an incoming call
How to add credit
How to access your invoices